How much does a CRM system cost in the first year?

For example, if the system is hosted on a VPS we provide, the first year costs from €1,338: €990 for the system plus 12 months of VPS hosting and maintenance at €29/month. In that case, a business CRM with tasks and reminders would cost from €2,248 in the first year (€1,900 + €348). If the system needs a more powerful server or runs on your own server, the annual costs depend on the server and the size of the system. There are no per-user licence fees, and development after launch is quoted separately.

Will the CRM work on a phone?

Yes. The system runs in the browser and adapts to phone and tablet screens, so there's no app to install. On a phone, it's easy to look up a customer record, mark a task as done or upload a photo from a site. If you need to work without an internet connection, we discuss that separately.

Can we start with a small system and expand it later?

Yes, and it's often worth starting that way. The first version can cover just customers and orders, with quotes, tasks, inventory management, integrations or AI features added later. The system is built with Laravel and MySQL, so new modules can be added without changing what already works. We quote for each stage separately.

Can enquiries from our website and email go into the CRM automatically?

Yes. An enquiry from your website form can instantly become a CRM record with the customer's details and source, and emails from a shared inbox can be linked to customer records. The CRM can also be connected to your online store, accounting or other software, as long as they have an API or a data import option. We assess integrations separately.

Will we have to stop work while the CRM is introduced?

No. While the system is being built, you work as usual and try it out in a test environment with a copy of your data. The final data migration happens on an agreed day, usually at the end of a week or month, so that everyone starts working in the CRM on the next working day.

Can AI features be added to the CRM?

Yes. Artificial intelligence (AI) can sort new enquiries, pull customer details out of an email, draft a reply or write a short summary of a customer's history. AI features can also be added to a CRM that's already running, and an employee always approves important actions. AI integration into a single process costs from €990.

Custom CRM development in Lithuania

A CRM system (customer relationship management system) is a web application that keeps your customers, orders, tasks and their full history in one place, while each employee sees only the data they are allowed to see. Saitai.lt builds custom CRM systems around your processes: from moving your Excel spreadsheets online (from €990) to a business CRM with tasks and reports (from €1,900). Timeline: 2–8 weeks.

Get a quote How much does it cost?

Prepared by the Saitai.lt team · Updated 6 October 2026

In short

Price: from €990 (Excel → CRM); reporting software from €1,200, business CRM from €1,900; no VAT is added
Timeline: 2–4 weeks (1–2 spreadsheets); 3–6 weeks (reporting software); 4–8 weeks (business CRM)
Included: data migration, roles and permissions, change history, reports, export to Excel and PDF, training, the system's source code
Technology: Laravel (PHP), MySQL, APIs; runs in the browser on computers and phones
Users: no per-user fees
Warranty: 12 months
Payment: 50% deposit, balance when the system goes live
Where we work: remotely, all over Lithuania; meetings in Vilnius by appointment, arranged by phone

Who it’s for

Information about customers and orders is scattered across emails, Excel files and employees' notes.
When a sales manager leaves, their customer history leaves with them: who agreed what, and when.
Enquiries from your website get lost in the inbox, and you only hear about a forgotten call from an unhappy customer.
Your process is non-standard – sites, contracts, service jobs, rentals or production orders – and the fields in an off-the-shelf CRM don't cover it.
Employees need to see different data: sales managers see their own customers, the accountant sees invoices and the director sees everything.
Every month, the director and the accountant put reports together by hand.
You pay for an off-the-shelf CRM licence for every user, even though you don't use most of its features.

When it’s not the right fit

Your sales process is standard, and a monthly per-user fee suits you. Then an off-the-shelf CRM, such as Pipedrive or HubSpot, will get you started faster.
You work alone or as a pair and don't have many customers. A well-organised spreadsheet with protected fields is usually enough.
You need bookkeeping: VAT registers, i.SAF (the Lithuanian VAT invoice register), payroll. That's what accounting software is for – and a CRM can be connected to it.
You can't set aside time to discuss your process yet. Designing the system takes at least a few hours of your time or that of a responsible employee.

Services

What kind of system do you need?

Moving Excel spreadsheets to a CRM or database

When several people fill in the same spreadsheet and file versions keep multiplying: we move the data and set up roles, search and reports. Timeline: 2–4 weeks.

from €990

Online CRM for teams, with access rights

Customers, enquiries, quotes, tasks and reminders in one system, with each employee seeing only the data they are allowed to see. Timeline: 4–8 weeks.

from €1,900

Accounting and reporting software for managers and accountants

Data from Excel and accounting software exports turned into one-click reports: sales, debts, working hours, project profitability. Timeline: 3–6 weeks.

from €1,200

Inventory management software

Goods in, write-offs, real-time stock levels, barcodes and a link to your online store – built around your process.

Quoted after assessment

Illustration with sample data: CRM enquiries grouped by stage – enquiry, quote, contract, completed – with tasks and responsible employees on the cards

Illustration with sample data: enquiries move through your process stages in the CRM, each with a task and a responsible employee.

Included

What you get

A customer record with the full history

Contacts, enquiries, quotes, orders, files and comments – all in one record. A new employee can see within minutes what has already been agreed with a customer.

Your process stages and statuses

Orders, deals, sites or service jobs move through your own stages, for example "enquiry – quote – contract – completed". Lists can be filtered by status, employee and period.

Tasks and reminders

Every task gets a responsible employee and a deadline. The system reminds you about scheduled calls, contracts coming to an end or periodic checks.

Roles, permissions and change history

Sales managers see their own customers, the accountant sees invoices and payments, the director sees everything. Each record shows who changed it and when.

Quotes as PDFs

The system produces a sales quote from your template using the data in the customer record – no copying into Word. Contract or handover certificate templates can be added later.

Reports for the director

Sales, quote-to-order conversion, staff workload or debts – in one click, with export to Excel and PDF.

Data migration

We move your customers and their history from Excel, Google Sheets, CSV files or an old system's export: we make formats consistent, remove duplicates and check the record counts.

Training, source code and a 12-month warranty

We show users in each role how to work with the system and hand over a user guide. When the project is finished, we hand over the system's source code, and we fix bugs free of charge for 12 months.

Price

How much does CRM development cost?

Price from

€990

A custom CRM system costs from €990: that's the price of moving 1–2 Excel spreadsheets into a web-based system for up to 5 users. Accounting and reporting software for the director and accountant costs from €1,200, and a business CRM with enquiries, quotes, tasks and reminders from €1,900.

Prices include all taxes – no VAT is added (we are not VAT-registered). The final price depends on the project: we put it and the timeline in the contract before work starts.

Get an exact price

What the price depends on

How many modules you need: customers, orders, quotes, tasks, inventory, documents.
How many roles you need and how detailed the permissions are, for example seeing only your own customers or read-only access.
How much data needs migrating, from how many sources, and how much tidying it needs.
How many reports and document templates you need in the first version.
Whether you need integrations with your website, email, online store, accounting or other software.
Whether you need artificial intelligence (AI) features, such as sorting enquiries or summarising emails.

Additional costs

A system like this needs its own hosting, so it doesn't run in a shared website hosting environment but on a virtual private server (VPS) in the EU. The VPS (hosting and maintenance: SSL certificate, updates, daily backups) costs from €29/month; the final price depends on the server's capacity and the size of the system. If your company has its own server, we can install the system there.
There is no licence fee per user – as your team grows, you don't need to buy new licences.
Development after launch (new modules, integrations) – under a separate quote, with the price and timeline agreed in writing.

Timeline

How long does CRM development take?

A system based on 1–2 spreadsheets takes 2–4 weeks, accounting and reporting software 3–6 weeks, and a business CRM with tasks, reminders and integrations 4–8 weeks. A larger system can be launched in stages: first the customer and order modules, then reports and integrations.

Solution	What's included	Price	Timeline
Excel → CRM	1–2 of your spreadsheets, up to 5 users, roles, search, filters, reports	from €990	2–4 weeks
Accounting and reporting software	data import from Excel or accounting software, one-click reports, PDF and Excel	from €1,200	3–6 weeks
Business CRM	customers, enquiries, quotes, tasks, reminders, roles, history, reports	from €1,900	4–8 weeks

Process

How it works

Free consultation1–2 working days
We discuss how an enquiry or order currently moves through your company: who receives it, where it's logged and who approves it. Show us the spreadsheets, forms or emails you work with now.
Process specification and fixed price2–5 working days
We set out the modules, roles and reports, and what isn't included in the first version. The price and timeline go into the contract, and we start once we receive the 50% deposit.
Screen prototype3–5 working days
We show you the main screens – the list, the customer record and the form – with samples of your data, and agree them before development starts.
Development in stages1–5 weeks
We build the modules and show you progress every 1–2 weeks. You try out the interim version in a test environment.
Data migration1–5 working days
We import your customers and their history, check record counts and totals against the source, and go through any questionable records with you.
Training and launch1–2 working days
We show users in each role how to work with the system, and hand over a user guide and the source code. From an agreed date, customers and orders are logged in the CRM only.
Warranty and further development12 months
We fix bugs free of charge for 12 months. Later, you can add modules, integrations or AI features – we quote for each stage separately.

Comparison

Off-the-shelf CRM, open-source platform or custom system?

Criterion	Off-the-shelf CRM (SaaS)	Open-source CRM platform	Custom CRM (Saitai.lt)
Upfront cost	€0 + your time for setup and import	the licence is often free, but you pay for installation and customisation	from €990
Monthly costs	usually a fee for every user	server and maintenance; some modules are paid	VPS (hosting and maintenance) from €29/month; doesn't depend on the number of users
Time to get started	the fastest option: you can start within a few days	a few weeks of installation and setup	2–8 weeks, depending on the modules
Fit with your process	as far as the settings allow	broad, but changing the core is difficult	fields, stages, permissions and reports built around your process
Integration with Lithuanian accounting software	via plugins, if available	via plugins or custom code	via API or import, assessed separately
Code and data	the vendor's cloud; data can be exported	open-source code, on a server of your choice	the code is handed over to you; a VPS in the EU or your own server
Best for	a standard sales process	companies with their own IT specialist or partner	a non-standard process where permissions and integrations matter

Examples

Typical scenarios

Enquiries and quotes at a service company

Situation: For example, a cleaning or renovation company receives enquiries through its website form, by email and by phone. Sales managers note them down in different places, and some customers never receive a quote.
Solution: A CRM where website enquiries arrive automatically and are assigned to a sales manager. Phone enquiries are entered through a short form, quotes are produced from a PDF template, and the system sends a reminder to call if a customer hasn't replied.
Result: All enquiries in one place, quote statuses by sales manager and fewer forgotten customers.

Equipment rental bookings and contracts

Situation: For example, a construction equipment rental company marks bookings on a wall calendar and in an Excel spreadsheet, and fills in contracts from a Word template.
Solution: A system with an equipment list, an availability calendar and customer records. The rental contract and handover certificate are produced as PDFs, and the responsible employee gets a reminder on the return date.
Result: A clear view of equipment availability, documents without manual form-filling and a rental history for every item.

Document tracking at an accounting firm

Situation: For example, a company providing accounting services has several dozen clients. Every month it needs to know who has already sent their documents and who needs a reminder – at the moment, this is tracked in a shared spreadsheet.
Solution: Software with a client list and monthly tasks: received documents are ticked off, late clients are sent a reminder, and the director can see each accountant's workload.
Result: The month's status in one overview, fewer manual reminders and a clear division of work.

Show us how you work now – we'll assess it for free

Describe how an enquiry or order moves through your company and how many people work on it. Within 1 working day, we'll tell you which system would suit you, how much it would cost and how long it would take.

Get an estimate

FAQ

Frequently asked questions

An off-the-shelf CRM is designed for a typical sales process and charged monthly for every user. A custom CRM is built around your own stages, fields and permissions, and the monthly cost doesn't depend on the number of users. If your process is typical and you have only a few users, an off-the-shelf CRM will often be the faster and cheaper choice – and we'll tell you so during the consultation.

More

Get a CRM quote within 1 working day

Tell us how many employees will use the system and where you currently log customers and orders. You can email us sample spreadsheets or forms without personal data. Tel. +370 670 99265.

Phone / WhatsApp / Viber:
+370 670 99265

Email:
info@saitai.lt

We reply within 1 working day. Meetings in Vilnius are by appointment only – please call first.