Do website visitors need to know they're talking to a chatbot?

Yes. The EU AI Act (Regulation (EU) 2024/1689) requires people to be informed that they are interacting with an AI system, unless this is obvious. That's why the chat window clearly states that answers come from an AI chatbot, and the customer can ask to be contacted by a member of staff at any time. We recommend not giving the chatbot a person's name or photo.

Will the chatbot work on our WordPress or other website?

Yes. The chat window is added with a short code snippet, so it works on WordPress, WooCommerce, Joomla, VirtueMart and custom websites – there's no need to rebuild your website. If another company built your website, admin access or the ability to add code is all we need.

How will the chatbot know about new prices or special offers?

The knowledge base is updated from your sources. If your prices and terms are published on your website, they can be updated automatically on a schedule, for example every night. You can also send us new documents or details of special offers. Knowledge base updates are included in support, which costs from €29/month (on our VPS).

Can the chatbot answer in Messenger, WhatsApp or Viber?

Yes. The same knowledge base can be used in these apps too, but each channel needs a separate business account and integration, so we assess their cost separately. Messages on the WhatsApp Business Platform may be charged at Meta's rates – we explain this before signing the contract.

Where are conversations and customer contact details stored?

When the chatbot is hosted on our servers, conversations and contact details are stored in the European Union, and we agree the retention period with you. To prepare an answer, the conversation text is passed to the AI model provider in API mode, in which, under the provider's terms, data isn't used to train the models – we check these terms on every project. We recommend adding information about the chatbot to your website's privacy policy.

How many conversations can a chatbot handle at once?

Plenty: conversations run in parallel, so customers don't have to wait in a queue even when there are more visitors. More conversations mean higher AI model usage costs, so we set a monthly limit and monitor it.

AI chatbots for websites

A chatbot is an artificial intelligence (AI) program on your website that understands customers' questions written in their own words and answers them in Lithuanian, English, Russian or another language, based on your prices, terms and FAQs. Saitai.lt builds chatbots that collect enquiries and pass complex questions on to a sales manager. Prices start at €490, with a timeline of 1–3 weeks.

Get a quote How much does it cost?

Prepared by the Saitai.lt team · Updated 6 October 2026

In short

Price: from €490 (chat window on your website and a knowledge base built from your content); no VAT is added
Timeline: 1–3 weeks
Monthly costs: support from €29/month (on a virtual private server (VPS) we provide); AI model usage charged by volume of conversations
Included: chat window in your colours, knowledge base, contact details collection, handover to a sales manager, conversation history
Websites: WordPress, WooCommerce, Joomla, VirtueMart, custom websites
Other channels: Messenger, WhatsApp, Viber – assessed separately
Warranty: 12 months
Payment: 50% deposit, balance when the chatbot goes live
Where we work: remotely, all over Lithuania; meetings in Vilnius by appointment, arranged by phone

Who it’s for

Your staff answer the same questions about prices, delivery, opening hours or returns every day – by email, by phone and in your website chat.
Most enquiries come in during evenings and weekends, when there's no one to answer, and in the meantime the customer finds another seller.
Your website has plenty of information, but customers can't find it and phone you anyway.
You want visitors to leave not just their contact details but also a clear idea of what they need, when and how much.
Your current chatbot works with button-based scripts and can't understand a question typed in the customer's own words.

When it’s not the right fit

You get only a handful of questions a week. A well-written FAQ page is enough.
Almost every question needs an individual answer, such as an estimate based on drawings. The chatbot could only collect the details and pass them on to a specialist.
Your prices, terms or range change every day, but they aren't kept in any system or document the chatbot could get them from.
Your customers need individual health, legal or financial advice. A chatbot can give general information and book a consultation, but it can't advise a specific person.

Illustration with sample data: an AI assistant on a website answers when the company is open, and passes a question about a contract on to a sales manager, asking for a phone number

Illustration – sample data: the chatbot answers from your information and passes complex questions on to a sales manager.

Included

What you get

A chat window on your website

The widget is styled in your colours and can be added to any website. It works just as smoothly on a phone as on a computer.

A knowledge base built from your content

The chatbot answers from your website pages, price lists, terms and FAQs. When the answer isn't in the knowledge base, the chatbot is set up not to guess: it says it doesn't know and offers to put the customer in touch with a member of staff.

Collecting enquiries and contact details

When a customer wants a quote or a booking, the chatbot asks for the details needed and passes the enquiry on by email or to your CRM, along with the conversation history.

Handover to a sales manager

The chatbot passes a complex question, a complaint or a request to speak to a person on to a member of staff, along with the conversation history, so the customer doesn't have to repeat everything.

Clear AI disclosure

As the EU AI Act requires, the chat window states that answers come from AI. The customer can always ask to be contacted by a member of staff. Before contact details are collected, a link to your privacy policy is shown.

Conversation history and unanswered questions

You can see every conversation and a list of the questions the chatbot couldn't answer. We use it to add to the knowledge base.

Launch and a 12-month warranty

We test the chatbot with your customers' real questions and show you how to review conversations. For 12 months, we fix programming bugs free of charge.

Price

How much does a website chatbot cost?

Price from

€490

A website chatbot costs from €490: the price includes a chat window in your colours, a knowledge base built from your website and documents, contact details collection and handover to a sales manager. Each month, you pay separately for support – from €29/month (on our VPS) – and for AI model usage by volume of conversations.

Prices include all taxes – no VAT is added (we are not VAT-registered). The final price depends on the project: we put it and the timeline in the contract before work starts.

Get an exact price

What the price depends on

How many documents and pages the knowledge base needs, and how much tidying they need.
Whether the chatbot has to check data in your systems, such as an order status in your online store.
Where enquiries need to go: by email, to your CRM or to another system.
How many languages the chatbot needs to answer in.
Whether other channels are needed, such as Messenger, WhatsApp or Viber.
How many separate scenarios are needed for complaints, returns or bookings.

Additional costs

We choose where to host the chatbot based on its size: a VPS we provide (sized to your needs) or your own server; the price depends on this too. Support on our VPS from €29/month covers hosting, uptime monitoring and knowledge base updates.
AI model usage (API) – charged by the actual volume of conversations, within a monthly limit agreed with you.
Fees for WhatsApp or other platforms' business accounts, where they apply, are paid directly to the platforms.
New channels, languages or integrations after launch – under a separate quote, agreed in writing.

Timeline

How long does it take to build a chatbot?

A chatbot with a knowledge base built from your website and FAQs takes 1–2 weeks from receiving the deposit and materials. If the chatbot has to check order statuses or pass enquiries to your CRM, the work takes 2–3 weeks. We assess the timeline and price for other channels (Messenger, WhatsApp, Viber) separately.

Chatbot type	What's included	Timeline
Information chatbot	answers based on your website, price list and FAQs, contact details collection, handover by email	1–2 weeks
Chatbot with integration	checking order status in your online store or passing enquiries to your CRM	2–3 weeks
Multichannel chatbot	your website plus Messenger, WhatsApp or Viber	assessed separately

Process

How it works

Free assessment1–2 working days
We discuss the questions customers ask most often, who answers them now and where enquiries need to go.
Specification and fixed price1–2 working days
We set out what the chatbot answers and what it doesn't, when it hands the conversation over to a person and what details it collects. The price and timeline go into the contract, and we start once we receive the 50% deposit.
Knowledge base2–4 working days
We gather your website content, price lists, terms and the 20–50 most common questions with your answers. We go through any outdated or contradictory information with you.
Testing in a test environment3–7 working days
You ask the chatbot your customers' questions, including the tricky ones. We fine-tune the answers, the tone and the rules for handing over to a person.
Installation on your website1–2 working days
We add the chat window to your website, connect it to your email or CRM, and check that it works on phones and computers.
Monitoring and warranty12 months
During the first month, we review conversations and add unanswered questions to the knowledge base. For 12 months, we fix programming bugs free of charge.

Comparison

Scripted chatbot, AI chatbot or live chat?

Criterion	Scripted (button-based) chatbot	AI chatbot (Saitai.lt)	Live chat with a member of staff
How it answers	following pre-written scripts	in natural language, based on your knowledge base	a member of staff writes every reply
A question typed in the customer's own words	usually not understood	understood in Lithuanian, English, Russian and other languages	understood
When it answers	24/7	24/7	during working hours
Complex questions	redirects to a contact form	passes them to a member of staff along with the conversation history	handled by a member of staff
Upfront cost	often included in the chat platform subscription	from €490	the chat tool is free or subscription-based
Monthly costs	platform subscription	support from €29/month (on our VPS); model usage charged separately	staff time
Best for	a few recurring questions with clear-cut answers	lots of different questions whose answers are in your documents	expensive, made-to-order products or services, where the conversation is part of the sale

Examples

Typical scenarios

Questions and bookings at a dental clinic

Situation: For example, a dental clinic gets lots of questions about treatment prices, opening hours and how to prepare for a visit. The receptionist answers the phone while also checking in patients who have arrived.
Solution: The chatbot answers questions about prices, opening hours and preparing for a visit based on the clinic's information, and for those who want to book, it collects their contact details and preferred time. It doesn't answer questions about treatment – it suggests a consultation with a dentist instead.
Result: Fewer repeat calls, booking requests with all the details and a clear line between what the chatbot answers and what it doesn't.

Evening enquiries at a roofing company

Situation: For example, a roofing company gets most of its website enquiries in the evenings and at weekends. They often lack the key details: the area, the type of roofing and the address.
Solution: The chatbot answers general questions about materials and how the work is done, and asks a customer who wants an estimate for the area, roofing type, address and preferred dates. The enquiry with these details goes to the sales manager by email.
Result: Enquiries with all the details needed for an estimate, and answers for customers outside working hours.

Guesthouse questions in several languages

Situation: For example, a guesthouse on the coast gets questions in Lithuanian, English and Polish about pets, breakfast, parking and check-in times.
Solution: The chatbot answers in the customer's language based on the guesthouse rules, and for room availability it directs guests to the booking form or collects their dates and passes them on to the manager.
Result: Answers for guests from abroad without translation, fewer emails about the same rules, and booking requests with dates.

Send us your customers' most common questions – we'll give you a free assessment

Tell us which questions customers ask most often and where they contact you. Within 1 working day, we'll tell you what kind of chatbot you need, how much it would cost and how long it would take.

Get an estimate

FAQ

Frequently asked questions

That risk remains, but we reduce it considerably. The chatbot is only allowed to answer from your knowledge base, and if the answer isn't there, it says so and offers to put the customer in touch with a member of staff. Before launch, we test the chatbot with real customer questions, including ones it shouldn't answer, and after launch we review conversations and correct the knowledge base.

More

Get a chatbot quote within 1 working day

Tell us your website address and the questions customers ask most often. You can email us your FAQs or price lists. Tel. +370 670 99265.

Phone / WhatsApp / Viber:
+370 670 99265

Email:
info@saitai.lt

We reply within 1 working day. Meetings in Vilnius are by appointment only – please call first.